Shipping & Returns

🚚 Shipping Policy

All orders are shipped via USPS from New Jersey.

Processing Time

Each hat is made to order. Please allow 2–5 business days for processing before your order ships.

Domestic Shipping (United States)

Free shipping on all orders over $80
Standard delivery takes 1–8 additional business days after processing but often arrives much earlier!
Total delivery time from order to arrival is generally 3–13 business days

International Shipping

We ship to 90+ countries worldwide
$14.99 for the first hat, plus $1.00 for each additional hat
Delivery typically takes 1–8 business days after processing
International customers are responsible for any customs fees, duties, or taxes imposed by their country

Tracking

Once your order ships, you will receive a tracking number via email so you can follow your package every step of the way.

🔄 Returns & Exchanges Policy

At Retro Roots Headwear, I want you to love what lands on your doorstep. If something isn’t right, I’m here to make it right.

✅ Returns

Returns are accepted within 7 days of delivery for both defective and non-defective items in new, unworn condition with the original tag attached. Once your return is received and approved, refunds are processed within 5 business days.

✅ Exchanges

Exchanges are accepted within 7 days of delivery for items in new, unworn condition with the original tag attached. If you’d like a different hat, reach out and I’ll do my best to make it happen.

📩 Return & Exchange Shipping

Return shipping is the customer’s responsibility. There are no restocking fees.

❌ Items Not Eligible for Return or Exchange

Worn, used, or altered items
Items without the original tag attached
Sale or clearance items

⏳ Timeframe

All return and exchange requests must be submitted within 7 days of delivery. No exceptions.

📸 How to Submit a Request

Please email info@retrorootsheadwear.com with:

A clear photo of the item
Your order number
Your email used at checkout

Once your request is submitted, I’ll review it within 2–3 business days and follow up with next steps.

Thank you so much for supporting a one-woman small business — your satisfaction is always my top priority. If you have any questions, feel free to reach out. I’m always happy to help.