Updated: May 12, 2026
Welcome to Retro Roots Headwear. These Terms of Service (“Terms,” “Agreement”) govern your access to and use of our website, including all content, products, and services available at www.retrorootsheadwear.com, operated by Retro Roots Headwear (“we,” “us,” or “our”).
By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our site or services.
🛍️ 1. Online Store Terms
- You must be at least 18 years old or have permission from a parent or guardian to use our site.
- You may not use our products for any illegal or unauthorized purpose. You also agree not to violate any laws in your jurisdiction (including copyright laws).
- We reserve the right to refuse service to anyone, for any reason, at any time.
💳 2. Orders & Payments
All prices are listed in USD unless otherwise noted. We reserve the right to change prices at any time without notice.
When you place an order, you agree that:
- All billing information is accurate and complete
- You are authorized to use the payment method you provide
- Your order may be canceled if payment is declined or if fraudulent activity is suspected
We reserve the right to limit or cancel quantities purchased per person, per household, or per order.
🚚 3. Shipping & Delivery
We ship domestically and internationally. Typical production times are 2–5 business days as each hat is made to order.Total delivery time from order to arrival is
generally 4 to 10 business days for domestic orders.Estimated delivery times are provided at checkout and are not guaranteed. Delays due to carriers, customs, or weather are out of our control. Once an order is shipped, Retro Roots Headwear is not responsible for lost, stolen, or delayed packages. Please contact the shipping carrier directly for tracking issues.
Domestic Shipping (United States)
Because each hat is proudly made to order right
here in New Jersey, our fulfillment process is
broken into two steps:
- Processing Time: 2 to 5 business days to custom craft your hat.
- Shipping Time: 2 to 5 business days in transit once handed to the carrier.
Total Turnaround: Most domestic orders arrive within 4 to 10 business days from the moment you purchase — but there is a good chance it will arrive sooner than anticipated.
You will receive a tracking number the exact day your hat ships out!
International Shipping
We proudly ship our custom hats worldwide! International timelines are split between crafting time and overseas shipping transit:
- Processing Time: 2 to 5 business days to custom craft your hat.
- Shipping Time: 7 to 21 business days in transit, depending on your global location and local customs clearance speeds.
Estimated Total Turnaround by Region:
- Canada: 9 to 17 business days total.
- UK & Europe: 12 to 21 business days total.
- Australia & New Zealand: 14 to 26 business days total.
- Rest of the World: 16 to 33 business days total.
Tracking updates may slow down once the package leaves the United States and enters your country's local postal network. To protect the shape and crown of your hat, all international items are securely shipped in sturdy, lightweight cardboard boxes.
International customers are responsible for any customs fees, duties, or taxes imposed by their country.
🔄 4. Returns & Exchanges
At Retro Roots Headwear, every hat is packed with care and a little bit of nostalgia — because I’m a one-woman shop, I handle every order personally.
✅ Returns
Returns are accepted within 7 days of delivery for both defective and non-defective items in new, unworn condition with the original tag attached. Once your return is received and approved, refunds are processed within 5 business days.
✅ Exchanges
Exchanges are accepted within 7 days of delivery for items in new, unworn condition with the original tag attached. If you’d like a different hat, reach out and I’ll do my best to make it happen.
📩 How to Submit a Request
Please email info@retrorootsheadwear.com within 7 days of delivery with:
- Your order number
- Clear photos of the item
- Your email address used at checkout
Once I review your request, I’ll follow up within 2–3 business days with next steps. Depending on the situation, resolution may include a replacement, store credit, or refund.
📩 Return & Exchange Shipping
We cover return shipping only when we've made a mistake or your hat arrives damaged. If this happens, we'll email you a prepaid return shipping label so you can send the item back free of charge.
❌ Items Not Eligible for Return or Exchange
- Worn, used, or altered items
- Items without the original tag attached
- Sale or clearance items
Please double-check your hat size and color choice before placing your order. Thank you for supporting my small business — every order truly means the world to me!
🧢 5. Product Information
We do our best to accurately describe our products, including colors, sizes, and materials. However, due to lighting, screen differences, or manufacturing variances, products may appear slightly different in person.
We reserve the right to limit sales or discontinue any product at any time.
📸 6. Intellectual Property
All content on this website — including images, logos, product designs, and text — is the property of Retro Roots Headwear and protected by copyright and trademark laws.
You may not copy, reproduce, sell, or exploit any part of this site without express written permission.
If you believe your copyrighted material appears on our site without authorization, please contact us at info@retrorootsheadwear.com. Please include the following:
- Your contact information
- The exact location (URL) where the material appears on our site
- A description of the copyrighted work or material in question
- A statement that you have a good-faith belief the use is unauthorized
- The copyright registration number or any official documentation showing proof of ownership
We’ll review and respond promptly to resolve the matter professionally.
🔐 7. Privacy Policy
Your use of this site is also governed by our Privacy Policy. By using the site, you consent to the collection and use of your information as outlined there.
❌ 8. Prohibited Uses
You may not use this site to:
- Harass, abuse, or harm others
- Transmit malicious code, spam, or viruses
- Infringe on intellectual property rights
- Violate any law or regulation
- Interfere with the security or functionality of the site
⚠️ 9. Disclaimer of Warranties
This site and all products and services are provided “as is” and “as available” without warranties of any kind. We do not guarantee that your use of the site will be uninterrupted, timely, or error-free.
We are not liable for any damages resulting from your use of the site or from any product purchased through it.
🧾 10. Limitation of Liability
To the fullest extent permitted by law, Retro Roots Headwear and its owners, employees, or affiliates will not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our site or products.
🔄 11. Changes to Terms
We may update these Terms at any time. Any changes will be posted on this page with a revised effective date. Continued use of the site after changes constitutes your acceptance of the new Terms.
📬 12. Contact Us
If you have any questions about these Terms, please contact us:
Retro Roots Headwear
info@retrorootsheadwear.com